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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What’s new now will be old in a few months—and new things will be new
Entering the fray no longer optional
Digital skills gap, always present, may continue to widen
Customer experience expectations soar faster than banks can keep up
Human-machine collaboration will prove crucial
It’s the pace of change that flummoxes banks
Focusing on protecting privileged accounts and consolidation defenses might be the next, best answer
Payments, AI, blockchain, and more poised for quick advances
Example: "Steganography" has nothing to do with stegosauruses, but it could still trample your cyber defenses
Before boarding the bandwagon, pick one with the right features
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