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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

A new term you need to know: “cyber threat intelligence”
Top observers say future depends on tech innovation
Voice assistants seen overtaking mobile phone channel
More of the same, yet likely very different
Today and tomorrow’s human-machine interfaces require new ways to talk about them
What’s new now will be old in a few months—and new things will be new
Entering the fray no longer optional
Digital skills gap, always present, may continue to widen
Customer experience expectations soar faster than banks can keep up
Human-machine collaboration will prove crucial
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