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4 checklists help frame it and point the way
As economy improves, clients expect more from advisors
All parties get tarred, which prompts some promising trends
Customer experience trumps all—if done right
Personal, face-to-face relationships still matter
Everybody needs to assume responsibility
Slowly, the mobile wallet players focus on… customers
Other countries seen leapfrogging U.S. with tablet apps
Web, mobile, cloud, analytics help small firms thrive
CIOs need to shift hats from tech controller to orchestrator
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