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Lisa Valentine

Lisa Valentine

ABA Banking Journal Contributing Editor Lisa Valentine has 20 years of experience as a freelance writer and editor, with expertise across the full spectrum of the financial services industry, including banking, insurance, and capital markets. She specializes in interviewing high-level executives about business challenges, strategies, and transformations. She can be reached at lisa@valentinewriting.com

If it seems like everyone is doing it, it’s because everyone is doing it—mobile banking that is. Mobile banking has become the new table stakes in delivery channels. Aite Group…
Fraud and customer service were two factors. Is it time to follow suit?
Few clear winners stand out, leaving banks mostly still watching. Herewith an informal “new payments scorecard”
Greater regulatory scrutiny moves "enterprise risk management" front and center. "Risk appetite" is a key strategic element
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