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Compliance

. . . and other conundrums in running a complaint management program  
CEOs, boards, compliance officers must change attitudes and roles
Part 3 of series gives framework that can even help with fair lending risk. Key is a realistic relationship approach.
Unintended consequences lurk behind today's design decisions
ABA phone briefing sets up management/board deliberations
New regs promote "credible challenge" and multi-level accountability
Part 2 of a series: Behavioral economics can help price more rationally and smarter
Page 48 of 56

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