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Retail Banking

Part 2: Get “sorry” right, or it’s just a sorry excuse
Part 1: Why customer problems may do more good than you know
(Psst. It’s not your logo or the bank’s official colors)
But they’ll trade privacy for coupons
Internet slips, but remains most popular choice
Data allows consideration of previously unscoreable consumers
Current laws provide protection, while consumers enjoy benefits
Survey finds 82% of mobile banking users satisfied with their bank
Fed survey finds many helped others in financial distress
Younger generations found likely to open new accounts soon


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