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Retail Banking

Remote capture makes big gains; significant security concerns remain
Store ATMs, pawn shops, check cashers attract significant use
North America, emerging markets likely to invest at highest rates
Debit card use differs depending on gender, research finds
74,000 new people a day banked online in 2013
Nonbank competition rising, as well as technology disruption
Survey finds increased value placed on mobile banking
Debit chip card agreements ease adoption across networks
Key drivers are mobile, social media, web analytics, and ecommerce
Institutions rank in multi-industry satisfaction poll

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