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Comerica to Shut 22 Branches in Retail Bank Overhaul

Comerica to Shut 22 Branches in Retail Bank Overhaul

The bank has also made several changes to its leadership team to support the transformation
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Direct Banks Gaining Support as Customers Go Online

Direct Banks Gaining Support as Customers Go Online

New research reveals customer satisfaction is high among customers of online-only banks
Strong Corporate Earnings Versus Treasury Yields

Strong Corporate Earnings Versus Treasury Yields

If the market was a person, it would be fair to say it had a change of heart on Thursday
Majority of Americans believe racism present in US financial and credit scoring systems

Majority of Americans believe racism present in US financial and credit scoring systems

New survey finds a distinct lack of consumer trust, despite efforts by the industry to make practices more equitable
Bank of America Surprises With Strong Credit Results From Its Customers

Bank of America Surprises With Strong Credit Results From Its Customers

Its first quarter profit exceeded estimates due to the credit quality of its customers
Digital Banking Tools Linked to Financial Confidence, Survey Finds

Digital Banking Tools Linked to Financial Confidence, Survey Finds

KeyBank survey also found that younger generations prefer a combination of digital and in-person banking
Retail banks struggling to support customers as inflation rises

Retail banks struggling to support customers as inflation rises

Retail banks score lower among customers for helping them save money or time
Is Crypto the ‘Future of Finance’?

Is Crypto the ‘Future of Finance’?

Many Americans are preparing for a digital financial future, research shows, while a California bank is using bitcoin as loan collateral

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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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