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Credit Card Issuers Struggle to Meet Evolving Customer Expectations

Credit Card Issuers Struggle to Meet Evolving Customer Expectations

Study finds that midsize credit card issuers report greater drop in customer satisfaction levels compared to national counterparts
Inflation Fears Rife Among US Bankers

Inflation Fears Rife Among US Bankers

Although bankers remain positive about the future economic conditions, many are concerned the spike in housing prices poses a serious risk to the US economy
North America Leads the Charge in Cloud-Based Banking

North America Leads the Charge in Cloud-Based Banking

Survey by Harris Poll and Google Cloud reveals global take-up of cloud computing technology
Leveraging the Power of Expanded Data to Increase Financial Inclusion

Leveraging the Power of Expanded Data to Increase Financial Inclusion

In sharp contrast with 2020, this summer is starting to show promising signs of a return to normalcy
Customers Want Human-Digital Service Balance, Survey Says

Customers Want Human-Digital Service Balance, Survey Says

Traditional banking products are “out”, according to tech company Temenos
Analysts Uncertain about August, But the Banking Industry Looks Strong

Analysts Uncertain about August, But the Banking Industry Looks Strong

“We have to be prepared here for the economy to sputter in the next several months.”
Financial Institutions Prepare for Post-Pandemic World

Financial Institutions Prepare for Post-Pandemic World

SRM commentary advises banks to review operational models and names M&A and digitalization as top trends for 2021
Banks Led the S&P 500 to Record High Even as Analysts Expect Volatility for the Rest of 2021

Banks Led the S&P 500 to Record High Even as Analysts Expect Volatility for the Rest of 2021

Optimism increased even more than previous weeks due to weak inflation data
US Bankers Optimistic Despite Post-Pandemic Changes

US Bankers Optimistic Despite Post-Pandemic Changes

Nearly two thirds believe their bank to be in a strong position, survey shows
What’s in a Name? Banks Eye New Brands

What’s in a Name? Banks Eye New Brands

Susser Banc Holdings rebrands Texan subsidiary, while Texas Capital overhauls visual identity
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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