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Accenture agreed to acquire Zenta, a provider of residential and commercial mortgage processing services in the United States.

The acquisition will expand Accenture’s ability to help lenders, servicers, and real estate investment trusts retool and streamline their operations, enhance the customer experience, and improve profitability in response to new market conditions, while enhancing Accenture’s BPO portfolio. Terms of the transaction were not disclosed.

In conjunction with the agreement, Accenture launched Accenture Credit Services, a full-service consulting, technology, and BPO capability that will expand its support for institutions in the residential mortgage, commercial real estate, leasing, and automotive finance industries. Zenta’s mortgage processing capabilities will be a key component of the service.

“The wave of regulations and a changing credit environment are redefining the competitive landscape of the mortgage industry,” said Terry Moore, global managing director of Accenture Credit Services. “In the residential mortgage business, low customer satisfaction, rising fulfillment costs, and falling pull-through rates—coupled with slower refinancing and purchase activity—are undercutting profitability. On the servicing side, regulatory changes are forcing operational transformation.

“This acquisition will help our clients address these challenges by combining Zenta’s resources and expertise in mortgage processing with Accenture’s long track record helping financial institutions design and execute complex, large-scale business transformations. Zenta’s white-glove approach to mortgage processing will serve our clients well.”

Headquartered in Dallas, Zenta serves four of the five largest U.S. banks. Zenta’s approximately 3,700 employees are expected to join Accenture. Its services include residential and commercial mortgage origination and servicing, default management, real estate portfolio management, and accounts receivable management. Zenta is also among the largest providers of real estate accounting and capital market analytics to U.S. REITS, institutional investment managers, owners and operators, and investment banks. The company also provides a variety of other credit related services.


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