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Steven Ramirez

Steven Ramirez

 

Steven J. Ramirez is CEO of Beyond the Arc, Inc., a partner to financial services clients that seek to differentiate themselves in the marketplace by improving customer experience or deploying data science and analytics. The company’s social media data mining helps clients improve their customer experience across products, channels, and touch points.

 

As messages multiply,  yours must fit customer best
How to hear what they're "saying." This is the first part of a two-part series.
How to hear—and act on—what they're "saying"
Communicate, communicate, and, then, communicate
Pin-based site has new spin on social media
Not on Facebook? Timeline makes case for getting on it stronger
Maximizing Twitter for better social media success for your bank
"Voice of the Customer" can draw on unconventional resource
Techniques to help you figure out what's working, what's not
Today no complaint should be able to grow to a major surprise
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