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Management

Zappos has built a very positive culture and has focused relentlessly on customer service
Three ways in which the bank missed out on executing a successful change
Biggest increase comes in the form of geese-a laying, spiking by 8.3%
3,053 counties will be affected by the increase, and only 181 counties will have no change
Banks can grow their share of deposits by as much as 16.5% by improving customer experience
About 94 percent of financial services companies have experienced fraud
The “Trump Bump” has hit a rough patch for some of the biggest U.S. Banks
First Midwest Bancorp recently moved its headquarters to Chicago, making a statement that it has positioned itself as “metro-Chicago’s premier commercial bank”
Required to pay back disgruntled customers and make dramatic changes to its governance and compliance controls
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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