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Retail Banking

Millennials want them, so you’d better know what they are
Findings highlight many challenges along with opportunities
Celent analyst says there’s value in setting up customer data dashboards
Fewer firms do more business. P2P business lending leads
JPMorgan Chase chief invests heavily in digital but doesn’t “push” it
Most would choose a payment in lieu of a gift, finds borrower poll
New mobile-first service relies on artificial intelligence aid for customers needing guidance
Fed’s Brainard probes impartiality of fintech “autopilots”
Retail banks still poll low on trust; PayPal, credit cards rank higher
As products become services, financial players must adapt to “globile," Amex exec says

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