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Retail Banking

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
How branchless bank up north went digital, busting projections
Making more of floodtide of data requires both tech and human improvement
Scott Sanborn points to new initiatives following tough 2016
Originations and balances are up—but so are delinquencies in certain segments.
CFPB holds hearings, seeks comments on benefits, risks
Without insight into digital sales, your marketing budget is going to waste
Consumer comfort with non-human entities suggests more evolution in retail approach
Amid “unstoppable” digital shift, banks trim. But could deposit battles change trend?
“Sell” went from no-no to go-go to uh-oh. What’s right perspective on banks in the selling role?


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