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Retail Banking

Still much to do to blend ease of use with a “human face”
Marketing firm launches low-cost platform for smaller financial institutions
Synchrony builds fledgling Alexa skill for its Amazon Store Card
Higher expectations for instant access, for starters, but also opportunities
Survey also shows students have more trust in the tech company
While M&A helps whittle banks' branch counts, credit unions keep building
Exec explains how the bank—only one in launch group—uses messaging service
Prime examples of why Amazon keeps on growing can help banks too
People need providers who get the angst of handling “fast” and “slow” finances
Florida’s Axiom Bank pursues underbanked market using digital offering

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