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Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says
Survey shows 50% increase in mobile banking; double- and triple-digit growth in online sales
The best bank sites, however, still are significantly better than the bottom sites
Customer education and fraud solutions found lacking
While incidents rose, the average loss per compromised account fell 10
A glimpse at how customers really interact with banks in digital channels
Benchmark service provides comparative insights regarding emerging services
.com is so yesterday; why you should know about .bank
Applications using mobile devices represent 20% of digital applications
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