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Bridging the Trust Gap: How Fintechs Beat Incumbents at Their Own Game

Bridging the Trust Gap: How Fintechs Beat Incumbents at Their Own Game

When technology is table stakes, customer relationships win market share
Payments in 2021: What Lies Ahead after the Digital Boom

Payments in 2021: What Lies Ahead after the Digital Boom

It has been a year of momentous change for the payments industry
ABA Hits Out at New Credit Union Debt Rule

ABA Hits Out at New Credit Union Debt Rule

The association objects to further capital raising flexibilities for large credit unions that already receive tax exemptions
Consumers Happy with Banks During Pandemic, Study Finds

Consumers Happy with Banks During Pandemic, Study Finds

FICO survey finds lack of confidence in short-term finances, but satisfaction with bank support is high
Customer and Employee Experience Should Top Banks Priority List in 2021

Customer and Employee Experience Should Top Banks Priority List in 2021

Consumers will continue to act on the behaviors formed during the pandemic, especially as it relates to digital means of operation and communication
Focusing the Criminal Activity Picture

Focusing the Criminal Activity Picture

How leveraging more data and advanced analytics can help financial institutions sharpen their transaction monitoring programs and aid law enforcement
Capital One Takes Top Spot in Customer Satisfaction Poll

Capital One Takes Top Spot in Customer Satisfaction Poll

The strength of mobile and online offerings continue to drive positive reviews from users, according to JD Power.
Bank Apps Being Used More Than Ever, ABA Finds

Bank Apps Being Used More Than Ever, ABA Finds

The ABA survey also found bank branch visits now only being used by 10% of respondents
Why Wells Fargo Is Looking to Exit the Asset Management Business

Why Wells Fargo Is Looking to Exit the Asset Management Business

“We are exiting them because they are not core to serving our core customer base on the consumer and large corporate side. We are not exiting them because of the…
Bank Customer Satisfaction Rising, ABA Reports

Bank Customer Satisfaction Rising, ABA Reports

US customers are happy with their banks’ performance through the pandemic, despite just 36% being aware of support services
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

This Executive Interview is brought to you by:
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