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Knowing customer’s name not good enough anymore
Survey finds 82% of mobile banking users satisfied with their bank
PC’s are on their way to the history app
Application of rewards programs via digital wallet the killer app
“Assisted service” can cut square footage dramatically
Brick-and-mortar must be reimagined
SNL Report: Opportunity for smaller banks?
4 checklists help frame it and point the way
Will concentrate on application to unbanked, privacy, security, money management
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