ABA Banking Journal Home

Retail Banking

Some of the ideas are out there, but shaping your customers’ expectations
Will consumers want their bank balances streamed into their eyeballs or onto their wrists? Maybe.
Complementary capabilities seen boosting digital, traditional applications
Account balances and security alerts are the most requested features
One in four tablet owners use the device to pay bills
Silos still rule, making near-real time integration difficult
But branch employees are the valued channel—the rest is bricks
Analyst suggests banks partner with local retailers to set up dedicated payment applications
Don’t spend a dime if staff gives a bad time
Some clarifications, but some areas remain gray
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