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Retail Banking

Synchrony builds fledgling Alexa skill for its Amazon Store Card
Higher expectations for instant access, for starters, but also opportunities
If your bank doesn’t have strong brand equity, it had better scoop some up
Mobile digital enrollment is where consumers are headed. Why aren’t more banks?
Banks continue to grapple with customer experience dilemma
Survey also shows students have more trust in the tech company
While M&A helps whittle banks' branch counts, credit unions keep building
Community banks must deliver a strong digital. Multi-channel can be a distraction
Retired Umpqua exec says industry is under siege—it must transform … or else
No forgiveness for behind-the-scenes problems beyond your control
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