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In digital era, begin with outside-in approach to analyzing behavior
21 million-strong generation thinking now about the American Dream
Part 2: Get “sorry” right, or it’s just a sorry excuse
ABA endorses Discover’s signature debit card
But only if security concerns can be soothed
Book Review: Can you guess how often they are wrong?
Part 1: Why customer problems may do more good than you know
 Works through phones, with NFC, Secure Element, and fingerprint security
Are you really connecting with the connected?
Volante—where Apples are always on the menu
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