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Retail Banking

Selling is about making people feel wanted and achieving resolution
Billions of dollars are spent annually by financial institutions hoping to differentiate themselves
Number of women that make the list will likely continue to grow
There’s a legitimate competitive threat to be acknowledged and strategized for
One way to look at a problem: the definition stage and the solution stage
Focused on promoting economic development in a community that is typically underserved by traditional financial institutions
Assuming a desire to compete and win in this environment, banks’ technology options fall into three categories
Do banks stick to the processes and systems that made them household names or transform?
A Guide to Understanding and Engaging Today’s Financial Services Shoppers
Real-time banking is here, and adoption is a matter of survival
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