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Retail Banking

If you're not getting all thumbs up, here are some concepts to help turn thumbs to "up."

What impression does your bank make?

How banks do with customers ranks higher—less branch traffic makes each visit count
Would you trust your finances to a bot yet?

Financial services aren’t tacos

“Bot bankers”: Not quite ready for prime time
Stop selling like you're in the shoe business. Bankers' stock-in-trade is service, and remembering that gets the customer relationship off on the right foot.

Banks sell services—not products

And in light of the Wells Fargo affair, that’s critical to understand
TransUnion study indicates many borrowers would be minimally affected, though small percentage would be hit so they couldn't manage higher payments.

What happens to consumers if Fed raises rates?

Analysis indicates 25 bp hike’s average “payment shock” to be barely felt—by most
Bankers should not be retailers

Bankers should not be retailers

U.K. banks learned a painful lesson about aggressive sales—and risk—before the Wells situation surfaced.
You may not play Pokémon Go, but think about how many of your customers may be playing it.

3 things banks can learn from Pokémon Go

Professor Pikachu may have lessons for financial services providers
Beyond the Arc's Steven Ramirez shares tips for using Instagram this week. If your bank or company has ideas on how financial institutions can improve their use of social media, email scocheo@sbpub.com

3 tips for better Instagram engagement

Is your picture worth a thousand words?
Millennials love cashback programs, but for Gen Xers, the top priority is security.

Finding key appeals for each generation

New research clarifies what key demographic groups really want
Increased "touchpoints" of digital banking result in more business, according to research by Bank of the West and Fiserv.

What’s the payoff for investing in digital?

Bank of the West delves into own customer base to measure, and improve, digital ROI
Rushing ahead, with care

Rushing ahead, with care

After last fall’s disruption, RushCard launches better-than-ever revamp of prepaid service
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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