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Retail Banking

“Give me all of it—or I’ll leave”

“Give me all of it—or I’ll leave”

Customers want robo-advice, human help, and added value. Alternative: bye-bye
Technology is both the enabler and the threat in the new world of risk management.

Robo advisors push wealth management into 21st century

Algorithm-based advice appeals to mature users as well as younger customers
OCC's recent responsible innovation forum explored how fintech and other new ideas could better serve American consumers.

Better serving beleaguered consumers

OCC forum session explores helping consumers via fintech
New service from Wells provides not only a bank wallet but also cardless ATM access.

Wells enters wallet wars

Bank-branded mobile wallet to debut in the summer
Many folks buy their morning joe with mobile payments, but some consumers remain jittery about the technology, according to research by the Pew Charitable Trust.

Mobile payment use lags smartphone adoption

Security and data-sharing uncertainties cited as main barriers
No more getting carded at the ATM

No more getting carded at the ATM

Bank of America eliminates the need for its debit customers to carry plastic
To save time, clients of Idea Bank can order a car with a built-in cash deposit machine directly to their doors.

What’s next? Drone-delivered cash?

Polish bank’s four-wheeled cash innovation leads to bigger accounts
Bureau proposes arbitration rule

Bureau proposes arbitration rule

Broad approach would affect many relationships, barring class-action waivers but not individual waivers
Are fintechs winning the race for customers? The World Retail Banking Report 2016 produced by Capgemini and Efma looks at the trends worldwide. This article recaps the research. A companion article probes the views of two Capgemini consultants.

Fintech’s momentum outpacing banks

Part 1: International survey shows fintech providers going mainstream, banks shift attitudes
Are fintechs winning the race for customers? The World Retail Banking Report 2016 produced by Capgemini and Efma looks at the trends worldwide. This article presents insights from two Capgemini consultants. As companion article recaps the research.

What Amazon, Google, and Uber taught customers

Part 2: Fintech lessons: Banks must balance “segment of one” thinking against “creepiness”
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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