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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Topics Editor John Ginovsky does his best to “make sense of it all.”

Slowly, the mobile wallet players focus on… customers
Other countries seen leapfrogging U.S. with tablet apps
Web, mobile, cloud, analytics help small firms thrive
CIOs need to shift hats from tech controller to orchestrator
Customers love prepaid cards; merchants love prepaid cards—banks?
These employees can boost the bottom line—if management helps
Get used to it: "I-o-T" has banking applications
Bitcoin platform, if not the actual currency, could augur a major shift
The CIO needs to engage with strategy, or risk getting pushed aside
Armed with new tools, marketers make “customer obsession” a reality

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