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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Topics Editor John Ginovsky does his best to “make sense of it all.”

Will consumers want their bank balances streamed into their eyeballs or onto their wrists? Maybe.
As tech drives strategy, the top IT decision-makers need to step up
It’s never too early to go out on a limb
It’s all about the customer–and the customer is always right
The U.S. migration to EMV depends on merchant adoption, customer interest
In a topsy-turvy world, what used to be good—predictability—now gives way to the new good—disruption
In case you ever become sanguine about your bank's technical expertise in combating identity theft, fraud, cyberattacks, and other forms of information security concerns, one need only check out the list of briefings and workshops offered…
It's a good sign for the economy that chief financial officers in general are shifting gears from coping with new regulatory and risk pressures, to thinking about business expansion and overall strategic planning.
The consumerization of gadgets in the workplace, commonly called "bring your own device," or BYOD, like it or not, is here to stay even in the banking industry.
Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses of buildings, and mighty vaults of…

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