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Technology

Online services deemed crucial to staying competitive
Bankers can use cloud tools to better satisfy customers
Customers increasingly expect to interact digitally outside of computers
The technology-customer centricity-profitability linkage emerges
1 in 3 admit they lack sufficient tech savvy
Migration patterns and policy changes signal greater maturity
Eliminating data silos also deemed of high importance
Branch, mobile, social, and video interactivity to foster the future of banking
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