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Technology

Planning should be more than one step at a time
Potential customers in general are high-tech and mobile-savvy
Online services deemed crucial to staying competitive
Bankers can use cloud tools to better satisfy customers
Customers increasingly expect to interact digitally outside of computers
The technology-customer centricity-profitability linkage emerges
1 in 3 admit they lack sufficient tech savvy
Migration patterns and policy changes signal greater maturity
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