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The process of confirming client data in response to auditor requests is as routine and mundane as anything in the business of banking, but with recent technological advances the old…
New technologies focus on putting the customer first
Frustrated by long response times? So are your customers, and it’s only getting worse
Lack of customer care with mobile devices is a big problem
Apple, Google, Microsoft look to lock up the “superstack”
Customer demand is there, but banks must craft the mobile channel carefully  
Don’t feel stuck---you may already be partway there
Begin by reimagining your business with a social mindset
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