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Branch Technology/ATMs - Banking Exchange
Today banking has to be everywhere. But what's the right balance of digital and physical presence?

Branch angst drives divergent strategies

"Still Crazy After All These Years" sums up ongoing debate
Memo to millennials re banks

Memo to millennials re banks

Cool stuff is happening at banks, such as U.S. Bank’s massive internal communications revamp
Educating consumers and employees about ATM risks is critical to preventing mishap.

Guarding against ever-present ATM threats

50 years after invention, machines attract consumer and criminals alike
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Good old ATM endures (as long as cash use endures)

Coming soon: Cardless cash withdrawals
Javelin expert Mark Schwanhausser is still waiting—and willing—to be wowed by banks' mobile offerings.

Where digital is failing

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
U.S. Bank executive doesn't think a digital-only bank can scale, hence the company's emphasis on meeting the customer's needs on whichever platform or combination thereof they desire.

U.S. Bank: Digital as part of omnichannel strategy

While backing Zelle, Gareth Gaston also likes branches
Robo-services may be a heckuva a lot more appealing to your customers than you'd like to think. And a "Bank of Amazon" might just be prime, for them.

Robos, “Bank of GAFA,” and remaking your bank

Consumer comfort with non-human entities suggests more evolution in retail approach
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
No more getting carded at the ATM

No more getting carded at the ATM

Bank of America eliminates the need for its debit customers to carry plastic
Mortgages via in-branch video a hit in U.K.

Mortgages via in-branch video a hit in U.K.

Mutual’s success using remote experts hinges on the experience
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