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Banks Increasingly Using AI to Enhance Customer Experience

Banks Increasingly Using AI to Enhance Customer Experience

Survey found banks and credit unions are continuing to invest in automated customer service
Most Customers Use Mobile Banking Apps to Manage Accounts

Most Customers Use Mobile Banking Apps to Manage Accounts

Only 9% of Americans choose to go into a bank branch
Surge in Small Businesses Receiving Financial Advice From Banks

Surge in Small Businesses Receiving Financial Advice From Banks

Survey also found improved digital tools have helped banks’ services for small businesses
Bank of America Report Finds Wealthy Most Pessimistic While GDP Rises 4.9%

Bank of America Report Finds Wealthy Most Pessimistic While GDP Rises 4.9%

Consumer spending, government spending and residential investments were the catalysts for growth
October Brings New CEOs at US Banks

October Brings New CEOs at US Banks

First Financial, Ally Financial, Macatawa Bank and Mercantile Bank all announced senior leadership changes this month
Fed Finalizes CRA Modernization Rule

Fed Finalizes CRA Modernization Rule

Banks issue cautious welcome but warn of increased costs for some organizations
How Data and Advanced Analytics Can Help Lenders Optimize Reach and Retain Customers

How Data and Advanced Analytics Can Help Lenders Optimize Reach and Retain Customers

The current economic environment is leading many lenders to reevaluate their business strategies
Banking Exchange Will Host a Discussion With the Federal Reserve and Alacriti on ACH Modernization

Banking Exchange Will Host a Discussion With the Federal Reserve and Alacriti on ACH Modernization

On November 7, Banking Exchange will host a discussion on ACH evolutions
ABA Criticizes Proposed CFPB Rule On Personal Finance Data

ABA Criticizes Proposed CFPB Rule On Personal Finance Data

The ABA has warned of concerns over implementation costs
Senate Passes Resolution Against CFPB Small Business Rule

Senate Passes Resolution Against CFPB Small Business Rule

The rule requires banks to collect and report data on credit applicants
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Dana Weinstein,
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