Artificial Intelligence

It is a competitive market out there and the level of intensity is increasing! Bankers are trying to develop strategies in response to a changing competitive environment and up pops…

The consumerization of gadgets in the workplace, commonly called "bring your own device," or BYOD, like it or not, is here to stay even in the banking industry.

Sending and storing data outside the bank can be economical, but know what you're getting into before you sign anything

Analysis can assist in branch management

Regulation is top of mind for banking executives and is viewed as the primary impediment to growth and traditional bank business models, while the likelihood of mergers and acquisition activity…

When you send out devices for service, who sees your data? And your customers'?

Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses…

Recently I attended an event at a local college where Bill Gates was the featured speaker. It was essentially an informal event where Bill did not deliver a speech as…

You may not believe it or even realize it, but there is a good chance that the people responsible for maintaining your bank's electronic gadgets probably have had to send…

For some reason, the topic of innovation as a business practice popped up several times this past week.