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Selling's not abusive when done right. But what's "done right"? A selection of bankers and experts discuss this challenging question. When you've finished reading what they have to say, why not add your own views to the comment section at the story's conclusion?

Bank sales under scrutiny

“Sell” went from no-no to go-go to uh-oh. What’s right perspective on banks in the selling role?
William Mougayar, author of The Business Blockchain and an active investor and advisor in cryptotechnology, looks at the implications of the growing blockchain evolution.

Innovation’s proper home in your bank

Large companies need an innovation culture, not an innovation department
Reporter's Notebook is where Banking Exchange staff rise above the ordinary fray to get a perspective on what's going on. In this edition we discuss the future of banking in a blockchain age with Chain's Clint Gilliam.

Blockchain future for banks

Visa B2B Connect illustrates how banking and blockchain can work together
Anyone who has had disappointing results with a general-purpose AI application like Siri can see the appeal of a product that doesn't try to cover the waterfront.

Should financial AI be “narrow and deep”?

Kasisto’s Zor Gorelov sees artificial intelligence’s ability as evolutionary
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Do your policies reflect your culture?

Bad fit? Borrowing other banks’ documents without thinking can put your bank in hot water
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Top tech trend for 2017: humans

Exceptional customer experience, coupled with enhanced staff proficiency, seen as keys to success
The Curse of Cash. By Kenneth S. Rogoff. Princeton University Press. 283 pp.

Should we eliminate paper money to fight crime?

Book Review: Weighing author’s suggestion that eliminating bills would make crime more difficult
Overall there's cause for optimism on Main Street, according to new research from Experian and Moody's.

Small business health improving

Political and financial uncertainties add cautious note
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

The Wombat runs for office

It’s only politics, right?
Mike Moebs, "The Prairie Economist," believes the Truth in Savings Act is one of those banking laws that actually wound up working for everyone.

Marking Truth in Savings’ 25th year

Did TISA get it right?
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