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Happy customers are important, but there are more emotional facets to providing a superior customer experience as either a direct bank or a traditional bank, according to new research from Forrester.

Must retail banks kick service up a notch?

USAA and Navy Federal lead categories, but Forrester suggests most must do more
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

CECL stirs D.C. concerns

Regulators concerned about banks hiring third-party vendors to handle it
Banks and potential fintech partners both bring strenghts and weaknesses to the table. The secret to success lies in making the best of the best.

Innovating in a regulated environment

Making the most of a fintech-banking relationship
First comments on “sandbox” results

First comments on “sandbox” results

UK’s FCA exec offers views on completion of program’s first round at Money 20/20
How AI can upgrade financial services

How AI can upgrade financial services

HSBC and Morgan Stanley detail how artificial intelligence can improve service
Fresh news from innovation labs

Fresh news from innovation labs

Wells selects 4 new firms for Startup Accelerator; NY Fintech Lab launches insurtech program
Has the intent of OCC's fintech charter proposal been misunderstood, or have opponents misrepresented it? Acting Comptroller Keith Noreika addressed criticisms of the proposal, which remains in draft, in a recent speech.

Acting Comptroller counters fintech charter misunderstandings

Insists concept is not about mixing banking and commerce
State regulators have reached out to the fintech fraternity.

State regulators build fintech alliance

CSBS continues effort to adapt state financial regulation to next-gen finance
Bureau's latest move is one more in an ongoing match over third-party data access.

Entrée to U.S. consumer data sharing?

CFPB outlines principles for consumer-authorized third-party sharing and aggregation
Lowly savings account proves small-biz hook

Lowly savings account proves small-biz hook

Capital One’s Spark Business unit highlights need to save—often overlooked by SBOs
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