Dollar Bank to Expand Branch Network

Dollar Bank is to expand its physical branch network with the opening of four new offices in Virginia.

The Pittsburgh-based regional bank already operates at more than 80 locations throughout Pennsylvania, Ohio and Virginia, but is expanding its presence to offer additional support to customers in the Hampton Roads area.

The new sites at Providence Square, Landstown Place, Hickman Place, and Brenneman Farm will take the number of Dollar Bank sites in the region to 11. Limited human interaction will allow for more branches for service, thus attempting a hybrid model with the overall momentum of banking going towards digital transactions. These new offices are being built to follow the bank’s “branch of the future” model, which has been the blueprint for new branches opened since 2012.

The branches allow for customers to complete transactions using Personal Teller Machines, speaking to bank staff through video channels in-branch, or at the drive thru. Bank clients can make deposits or withdraw cash all day, every day. Jim McQuade, president and chief executive of Dollar Bank, said the bank is a “community-focused financial institution,” noting that it is committed to meeting the personal and business banking needs of the local area though relevant products and services.

“The opening of four new offices continues to strengthen our presence in the region, allowing us to create jobs, expand resources, and provide additional support to the local communities,” he said.

Dollar’s latest sites are began opening between January 19 and February 16, 2021, with an official ribbon cutting ceremony scheduled for the site at Hickman Place on February 11. As the United States looks to return to a more normal working environment in the second half of 2021, it will be interesting to see how the coronavirus will have impacted the typical retail banking client. How consumers will interact with regional branches verses online technology remains to be seen.

Dollar has $9.9 billion of assets under custody and has 1,400 employees. It has a broad product range spanning loans, mortgages, life insurance and real estate settlement services.