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Steve Cocheo

Steve Cocheo

Study finds economies of scale, and little match between spending and exam ratings
Comptroller Otting indicates market shift may influence policy decision
Agency updates its national bank risk agenda
Look at what’s going on, not what’s in the movies
New bulletin meant to send signal of agency acceptance
Debt management ability found among users of payday and other short-term credit
Digital’s wonderful—but not always enough
Deeper understanding will create next-generation commercial relationship managers
BofA tech summit seeks mutual understanding
Banker confidence index falls and ecommerce leader ranks highest on competitive worry list
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Bring a Human Connection to
Remote Banking, Insurance, and Financial Services

Remote channels have become the primary method to apply for new accounts, insurance policies, loans, and to get financial advice. But, research shows that consumers turn to channels where they can receive human help and assistance for complex financial activities.

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