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New blog! Anna Murray of emedia llc brings a real-world view to life in the trenches of technology. Often with a dash of humor, Murray’s suggestions can help tech work better inside your organization. She is the author of The Complete Software Project Manager: Mastering Technology From Planning To Launch And Beyond.

Snowstorms’ lessons about IT project strategy

Sometimes just “shoveling snow” makes best solution
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

When contracts put vendors in control...

A relationship once burned by bad faith won’t heal
Where risk management and sales management intersect, danger lurks.

More eyes on bank sales

Banks can’t live without sales. But risks of sales programs demand careful management
“If we have simply substituted one group’s impositions for another’s, all we will have done is perpetuate a grudge match, with each test more bitter than the last”—Bill Streeter, editor & publisher

This dangerous dance…

A wakeup call for bankers … and for America
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Customers buy experiences now, not products and services

Digitize offerings in order to change “one-to-many” to “one-to-one”
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Revealing the faces of risk

Readily available tool can help your bank examine all facets
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

Did you actually read your EFT network rules?

What you got into is what you signed up for, if you left money on the table
Latest guidance on third-party relationships continues growing and widening stress on vendor management by federal regulators.

Third-party scrutiny expands at OCC

Customer complaints play a growing role in exam scrutiny
If your bank is about to start a major tech project, read this preview of Anna Murray's coming new blog now.

5 greatest myths at start of tech rollouts

How many of these are you living in your bank right now?
Since its founding, the bureau has made a point of transparency, open government, consultation with affected groups, and more. Yet ultimately, says blogger Lucy Griffin, what it is emanates from a single official. How could its practices change under a multi-player board?

Replacing CFPB’s Director with a board

That’s a change bankers can now ask for. But it has to be an “ask,” not a “wish”
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