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What Jeff Bezos encourages at internal Amazon meetings might just blow your mind.

Handstands and six-page memos from Amazon

Surprises in Jeff Bezos’ annual shareholder message
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What do customers really want?

Banks continue to grapple with customer experience dilemma
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

“How’s business?”

Always a timely question, today’s answers should prompt caution
Contingency liquidity plans work well right up until the point where the stop working, warns Jeff Gerrish. A "black swan"—an unforeseen event—may trigger a calamity.

Rolling snowballs, black swans, and bank liquidity

Community banks’ ALCO game’s flipping—don’t misstep
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

“Nobody But Me”*

An unacceptable answer to who owns an account
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

Clouds don't always bring rain

Cloud computing solutions redefine disaster recovery
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Roots of privacy debate began in banking

Seeds of people’s frustrations can be found in once-vaunted bank-insurance merger
Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Cybersecurity turmoil continues

Risk inexorably increases, now targeting Internet of Things as well
What ingredients should your board be baking in? Jeff Gerrish explores tapping debt versus equity and the issue of shareholder dilution.

Is your capital pie large enough?

Capital allocation’s role in enhancing shareholder value begins with quantity
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