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Customer diagnosis, and the “laying on of hands”

Customer diagnosis, and the “laying on of hands”

In business banking, community bankers can’t be replaced by smartphones
Family banks pose special challenges

Family banks pose special challenges

Sometimes there aren’t enough prongs on the wishbone
Marines And Others, by John W. Thomason, is the third book in a series about books with a banker involved that we’ll tell you about in this column.

Troubled banker who did the right thing

Part 3: Temptation and resolve in John Thomason’s “Hate”
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Time for real-time payments (almost)

Old news? Cutting edge? Both?
Your bank’s secret tech armor

Your bank’s secret tech armor

Protect your bank—use competitive bidding!
Head Tide, by Joseph Lincoln, is the second book in a series about books with a banker involved that we’ll tell you about in this column.

The newspaper man and the fair-minded bank chairman

Part 2: A lesson in local power in an old book about Cape Cod
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

BYOD’s saga continues

Productivity vs. security risks battle it out
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

Can we please have a dialogue on BSA/AML?

“Don’t want to end up a cartoon in a cartoon graveyard.”*
True Grit, by Charles Portis, is the first book in a series about books with a banker involved that we’ll tell you about in this column.

True Grit’s banking surprise, and other fictional financiers

Part 1: Some stories where bankers play roles good, bad, and realistic
Reputation issues breed more trouble

Reputation issues breed more trouble

More than bad press results from gaffes of small group
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