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Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

All customers are always right—right?

Enlisting your digital helpers can make this reality
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Valley of consumer gripes

Looking for Wells Fargo-like risks in CFPB's complaint database
If you're not getting all thumbs up, here are some concepts to help turn thumbs to "up."

What impression does your bank make?

How banks do with customers ranks higher—less branch traffic makes each visit count
Stop selling like you're in the shoe business. Bankers' stock-in-trade is service, and remembering that gets the customer relationship off on the right foot.

Banks sell services—not products

And in light of the Wells Fargo affair, that’s critical to understand
TransUnion study indicates many borrowers would be minimally affected, though small percentage would be hit so they couldn't manage higher payments.

What happens to consumers if Fed raises rates?

Analysis indicates 25 bp hike’s average “payment shock” to be barely felt—by most
Bankers should not be retailers

Bankers should not be retailers

U.K. banks learned a painful lesson about aggressive sales—and risk—before the Wells situation surfaced.
Beyond the Arc's Steven Ramirez shares tips for using Instagram this week. If your bank or company has ideas on how financial institutions can improve their use of social media, email scocheo@sbpub.com

3 tips for better Instagram engagement

Is your picture worth a thousand words?
Millennials love cashback programs, but for Gen Xers, the top priority is security.

Finding key appeals for each generation

New research clarifies what key demographic groups really want
X: The Experience When Business Meets Design. By Brian Solis. Book design by Mekanism. John Wiley & Sons, 247pp.

Designing for better client experience

Book Review: Concept goes way beyond good customer service
There¹s a good deal of loyalty to the parental institution, but it had better be reciprocated with lots of technology.

Where do bankers' children bank?

Kids don’t always keep it all in the family
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