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Brace for Rising Rates, Loss of Deposits and Inflation with Sticky Deposits and Niche Tools

Brace for Rising Rates, Loss of Deposits and Inflation with Sticky Deposits and Niche Tools

U.S. banks have seen unprecedented growth in bank deposits as a result of the COVID-19 outbreak
NY Fed: Short-term inflation expectations reach new series high

NY Fed: Short-term inflation expectations reach new series high

Although short-term inflation expectations have increased, expectations for medium-term and longer-term inflation have declined
Banks are under delivering for their customers, study finds

Banks are under delivering for their customers, study finds

Almost 60% of retail bank customers in Canada are classified as financially unhealthy, yet banks are falling short on supporting them to make improvements
Consumers Save More Than $4B as Banks Cut Charges

Consumers Save More Than $4B as Banks Cut Charges

Most of the 25 largest banks in the US have eliminated certain fees and amended overdraft charges, according to Pew research
Customers Dissatisfied with Bank Advice Services, Survey Shows

Customers Dissatisfied with Bank Advice Services, Survey Shows

JD Power research finds consumers are unhappy with financial advice provided by banks as broader satisfaction declines
CFPB to Review ‘Excessive’ Credit Card Penalty Charges

CFPB to Review ‘Excessive’ Credit Card Penalty Charges

The bureau will investigate “excessive” profitability from late fees that cost customers $12 billion a year
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Scams are soaring. What should financial institutions do to better protect themselves and their customers?

Scams are soaring. What should financial institutions do to better protect themselves and their customers?

Scams, the number one type of crime in the United States, continue to threaten financial institutions and their customers
Direct Banks Gaining Support as Customers Go Online

Direct Banks Gaining Support as Customers Go Online

New research reveals customer satisfaction is high among customers of online-only banks
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