Callsign, a London-based company focused on the identity revolution, and Vonage (NYSE: VG), a global business cloud communications company, today announced a partnership to deliver enhanced private communications for digital life providers.
Callsign’s Intelligent Driven Authentication helps businesses across all digital sectors to verify and authenticate users, confirming identity and location. With the added integration of Nexmo Messages APIs, Callsign is looking to add a deeper layer of trust and authentication to help brands mitigate fraud and improve customer trust, while meeting regulatory compliance standards.
"In an increasingly digital world, businesses are looking for ways to connect with customers by engaging with them in deeper, more personal ways, across all channels,” said Omar Javaid, President of Vonage’s API Platform Group. "Nexmo APIs enhance Callsign’s advanced intelligence API, enabling Callsign to deliver an optimized platform that meets the communications needs of its customers, to help those businesses create exceptional experiences for their customers.”
The partnership is looking to add a deeper layer of trust and authentication for customers by adding more intelligence on top of the Callsign platform to improve customer experience while mitigating fraud.
"Communications between companies and their customers is predicated on trust. But today, spoofed accounts, spearfishing, hacking and other nefarious acts are eroding this trust,” said Ryan Gosling, Head of Partnerships at Callsign. “As consumers we rely on our preferred channels to alert us when things go wrong. As a Nexmo Connect Partner, we have added technology that ensures companies and their customers can communicate securely, keeping trust at the centre of each conversation.”
The Callsign solution improves fraud mitigation by providing additional customer ID verification, based on specific fraud risk triggers. This can help protect customers from malicious third-parties who use fraudulent means to obtain an individual’s personal data deceptively and use it to gain access to their phone number and accounts.
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