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Kelsey Neisen

Kelsey Neisen

Kelsey Neisen is junior research associate at The Copper River Group, a community bank consulting firm based in Fargo, N.D. She graduated from North Dakota State University with degrees in Anthropology and Public History. In 2011, she won The Center for Public Anthropology Award for Excellence in Writing on Public Issues. Kelsey previously worked in a variety of historical institutions, including Bonanzaville, USA and the North Dakota State University Archives, where she focused on the preservation of historical documents and making them available to the public for research.

Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
A new generation will take financial services into the future. In the "Next Voices" blog a rotating group of bloggers of the younger generation will share what they are learning and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Will Gen Z bank with you?

Millennials are old news. Gen Z is the new future
What’s your tech usage percentage?

What’s your tech usage percentage?

Do you know what your technology can do for you?
Next Voices millennial blogger Kelsey Neisen tracks data breach reports of all sizes and has had found some interesting revelations.

Breaches go deeper than Equifax headlines

Don't forget the impact of smaller incidents
Easy financial guidance and tracking right at hand, literally, may make PFE a success where PFM failed.

Will “Personal Financial Experience” catch on?

Looking at financial management “in the moment”
What matters more to people today? Community connection or continuous connectivity? Next Voices blogger Kelsey Neisen examines the evidence.

Is community commitment enough?

You’ve got to walk the talk—and show it. But without modern tech …
Why wouldn't a farmer equipped with the latest ag tech want the latest in bank tech? Don't fall for stereotypes, warns Next Voices blogger Kelsey Neisen.

Farmer Jones wants mobile banking

Is your bank succumbing to business-eroding stereotypes?
What can banks do to ensure they can serve the next generation? A new generation will take financial services into the future. In the new blog "Next Voices" a rotating group of bloggers of the younger generation will share what they are learning, thinking about, and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

6 steps to take away from extinction

Some common sense ways banks can meet modern customers’ needs
A new generation will take financial services into the future. In the new blog "Next Voices" a rotating group of bloggers of the younger generation will share what they are learning, thinking about, and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Why would a millennial choose your bank?

Older managers’ misperceptions may stymie recruitment
Complete honesty in security answers may be missing the point, when answers to common questions can be easily found on the web.

Can websearch reveal your security answers?

It’s possible everyone can find your mother’s maiden name

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