Customers are still struggling to meet costs and are dipping into emergency savings despite the recent fall in inflation
Survey found banks and credit unions are continuing to invest in automated customer service
Only 9% of Americans choose to go into a bank branch
Survey also found improved digital tools have helped banks’ services for small businesses
Consumer spending, government spending and residential investments were the catalysts for growth
First Financial, Ally Financial, Macatawa Bank and Mercantile Bank all announced senior leadership changes this month
Banks issue cautious welcome but warn of increased costs for some organizations
The current economic environment is leading many lenders to reevaluate their business strategies
On November 7, Banking Exchange will host a discussion on ACH evolutions
The ABA has warned of concerns over implementation costs
