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How Creativity Plays a Role in Digital Transformation

How Creativity Plays a Role in Digital Transformation

My time in the music world taught me lessons about creativity and teamwork that I recognize in the business world
The AI Disconnect in the Financial Services Industry

The AI Disconnect in the Financial Services Industry

Few industries are leveraging AI to the full extent of the technology’s power
Online Banking Experience the Key to Consumer Satisfaction, Claims New Survey

Online Banking Experience the Key to Consumer Satisfaction, Claims New Survey

More consumers are choosing their banking providers on the basis of a convenient, frictionless digital experience
The Robots Aren’t Coming: They’re Already Here (and Ripping Off Banks)

The Robots Aren’t Coming: They’re Already Here (and Ripping Off Banks)

Today, thousands of botnets can perform what used to require hundreds of hours of work in just a few seconds
The Digitalization of the American Consumer: How it Affects Banking Relationships

The Digitalization of the American Consumer: How it Affects Banking Relationships

It has been over a decade since the smartphone made the Internet far easier to use
Using Intelligent Customer Engagement to Acquire, Deepen and Grow Primary Bank Relationships

Using Intelligent Customer Engagement to Acquire, Deepen and Grow Primary Bank Relationships

“The next decade will be about systems of engagement.”
The Year of the Intranet

The Year of the Intranet

Employee intranets now play a critical role in the success of financial institutions
Predict Illicit Transactions Faster, Meet Regulators’ Expectations Earlier

Predict Illicit Transactions Faster, Meet Regulators’ Expectations Earlier

49 percent of the global companies interviewed had been victims of fraud or economic crime
Fending Off Tech Giants Through Digital Transformation

Fending Off Tech Giants Through Digital Transformation

Google, Amazon, Facebook and Apple are setting their sights on the financial services sector
Brand Study Points to Positive Signs for Banks

Brand Study Points to Positive Signs for Banks

“Over the next ten years, we will see a number of very significant disruptions in financial services—let’s call them Uber moments.”
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