Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says

Survey shows 50% increase in mobile banking; double- and triple-digit growth in online sales

The best bank sites, however, still are significantly better than the bottom sites

Customer education and fraud solutions found lacking

While incidents rose, the average loss per compromised account fell 10

Notable peak seen during holiday period

Benchmark service provides comparative insights regarding emerging services

.com is so yesterday; why you should know about .bank

Applications using mobile devices represent 20% of digital applications

In case you ever become sanguine about your bank's technical expertise in combating identity theft, fraud, cyberattacks, and other forms of information security concerns, one need only check out the…