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Consumer sentiment increased by 2.5 points in November

Consumer sentiment increased by 2.5 points in November

Consumer sentiment improved for the fourth consecutive month
U.S. Adults Uncomfortable About Discussing Bank Savings

U.S. Adults Uncomfortable About Discussing Bank Savings

Only 38% of U.S. adults are comfortable discussing their bank account balances
Consumers Explore Services Beyond Primary Banks

Consumers Explore Services Beyond Primary Banks

Even satisfied customers are using financial services from various providers
Bank Data Signals an Increasingly Cautious Consumer and Small Business Owner

Bank Data Signals an Increasingly Cautious Consumer and Small Business Owner

Consumer spending on credit cards and debit cards have only grown by 3.5% year over year
AI on the Minds of Nation’s Largest Lenders

AI on the Minds of Nation’s Largest Lenders

The nation’s largest banks are lining up to use artificial intelligence to improve their lending practices
Why Banks Must Focus on Personalized Experiences in Times of Economic Uncertainty

Why Banks Must Focus on Personalized Experiences in Times of Economic Uncertainty

Personalization can help community banks remain competitive and retain local deposits
Do Customers Still Trust Banks?

Do Customers Still Trust Banks?

Surveys show that business remains resilient despite recent bank failures
How Two Banks Are Helping Small Businesses in 2023

How Two Banks Are Helping Small Businesses in 2023

Merchants & Marine Bank and City National Bank have launched separate initiatives to support small businesses and local communities
Consumers Save More Than $4B as Banks Cut Charges

Consumers Save More Than $4B as Banks Cut Charges

Most of the 25 largest banks in the US have eliminated certain fees and amended overdraft charges, according to Pew research
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
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