Banking Exchange Magazine Logo

Coronavirus and Financial Institutions Preparedness: What Banks Should Do Now

Financial institutions should ensure adequate pandemic planning is in place as a supplement to a BCP

  • |
  • Written by  Kyra F. Howell, Baker Donelson
  • |
  • Comments:   DISQUS_COMMENTS
Coronavirus and Financial Institutions Preparedness: What Banks Should Do Now

All financial institutions should regularly review and update their business continuity plans (BCPs), but with the increased possibility of business disruption caused by the spread of coronavirus (COVID-19), financial institutions should ensure adequate pandemic planning is in place as a supplement to a BCP.

The Federal Financial Institutions Examination Council (FFIEC) recently issued updated guidance on pandemic planning for financial institutions. Of significant concern to the industry from a disruption standpoint is staffing. It is anticipated that at the peak of a COVID-19 wave in a particular geographic location, the rate of employee absenteeism from self-quarantines, school closings, and enforced quarantines could be as high as 40 percent.

As many financial institutions cover multiple geographic locations, this has the potential to impact institutions on a rolling basis, creating the need for a flexible BCP that provides for an adequate level of employee staffing, telecommuting, policies and procedures regarding visitors to an institution's physical premises, the increased use of telephone and online banking, greater use of ATM- and window-banking, and employee re-entry protocols. All systems should be tested to ensure adequacy at various staffing levels, while maintaining the integrity of the organization's services, to determine the protocols and systems that will be required to provide sufficient backup facilities for those services.

In addition to the internal analysis, planning and testing required by the potential of a coronavirus disruption, financial institutions should be aware of the measures regulators are currently evaluating to stave off delinquencies or a liquidity crisis. In particular, regulators have the option of stepping in to encourage banks to forbear against borrowers who are at risk of delinquency. This would help ease the concerns of banks and other financial institutions in instituting alternative delinquency protocols to assist customers affected by a COVID-19 outbreak.

While the extent of the federal government's assistance to offset any significant economic disruption due to COVID-19 is yet unknown, FFIEC agencies have the authority to institute additional measures to ensure liquidity. All federal alerts and responses to this unfolding situation should be monitored and evaluated in the event additional procedures or training of staff are necessary as part of your organization's pandemic planning.

As your organization evaluates the coronavirus situation, you should consider what additional planning and procedures will need to be added to your company's BCP to address this unique situation, ensuring testing and analysis of those procedures are included to maintain effectiveness. In addition, to the extent your institution's plans include more employees working remotely, it is important to be aware of cybersecurity risks. More information about such risks and how to avoid them can be found on our recent alert on that topic.

Kyra Howell, of counsel in Baker Donelson’s Chattanooga office, practices in the area of commercial real estate and finance transactions, bringing with her a wealth of knowledge from her background in finance, real estate, government, litigation, and in-house business affairs. She can be reached at [email protected].

back to top


About Us

Connect With Us


Webinar: From KYC to IDV

How three leading banks are utilizing cutting-edge
digital tools to onboard, win, and wow customers

Time/Date: June 23, 2021 11:00 a.m. ET

Digital adoption, already moving at warp speed, accelerated seven years into the future during the COVID-19 pandemic. As the number of bank branches continues to fall, with at least one study predicting all branches will disappear by 2034 (Fox Business) and foot traffic declining (Vox), today’s most innovative banks are charting a new, digital-first path to win over customers while increasing security, meeting KYC compliance requirements, and winning customers to drive revenue.

In this webinar, you’ll hear from John Baird, Founder & CEO of Vouched, Tyler Crawford, COO of Bankers Healthcare Group, Anand Sathiyamurthy, CPO of Flagstar Bank and Daniel Sheehan, Chairman & CEO of Professional Bank as they describe their vision for digital transformation and how customer expectations are changing to digital first. They’ll also explore how fostering an innovation mindset creates new ways to tackle complex KYC problems and allows them to quickly compete in new markets and win customers.


This webinar is brought to you by:
Vouched Logo