Blogs

Can you trust your vendor?

Written by Dan Fisher | 06/09/2013 - 20:00 |

It is a competitive market out there and the level of intensity is increasing! Bankers are trying to develop strategies in response to a changing competitive environment and up pops a take-it-or-leave-it response from a vendor!

Talking Credit

Is tone of your loan policy keeping your community from getting back to business?

Written by Ed O’Leary | 06/06/2013 - 20:00 |

Be sure policy points don't frontload pessimism and negativity

"Bitcoins," generated by a computer algorithm and not backed by any government entity, represent a fresh challenge for bank's Bank Secrecy Act/Anti-Money Laundering staffers.

AML & Fraud

Virtual currency: Can we get ahead of this in reality?

Written by John Byrne | 06/03/2013 - 00:00 |

"People Get Ready"*--there's a virtual train coming

Making Sense of it All

Bank BYOD is here to stay: Deal with it

Written by John Ginovsky | 06/02/2013 - 00:00 |

The consumerization of gadgets in the workplace, commonly called "bring your own device," or BYOD, like it or not, is here to stay even in the banking industry.

Talking Credit

Fix your problems today, and make the fixes public

Written by Ed O’Leary | 05/29/2013 - 20:00 |

Lessons from headlines of the Chase Whale and the IRS egg

Talking Credit

Should the CEO and chairman be the same person?

Written by Ed O’Leary | 05/23/2013 - 20:00 |

Let's look beyond the JP Morgan Chase affair--what's really important?

Making Sense of it All

CRM: It's a tool, not a magic lamp

Written by John Ginovsky | 05/23/2013 - 20:00 |

Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses of buildings, and mighty vaults of…

Beyond the Bank

Can we do more? Are we integrating Assistive Technologies?

Written by Dan Fisher | 05/23/2013 - 20:00 |

Recently I attended an event at a local college where Bill Gates was the featured speaker. It was essentially an informal event where Bill did not deliver a speech as much as he made himself available…