Distance between expectations and delivery drives satisfaction level

"Data-driven" study defaults to interviews due to dearth of data

5 C's notwithstanding, has it changed?

The case isn't quite as it's been reported, but there are good reminders here

Trends and issues in AML from the MENA region, plus general musings

Case's best lessons lie in re-emphasis of some basics

Techniques to help you figure out what's working, what's not

It's time to focus harder on what matters

Part 6, concluding Jeff's mergers and acquisitions series: Handling due diligence--and who it protects

Increasingly even the "simple" issues seem to require a "master chef"