Customers are still struggling to meet costs and are dipping into emergency savings despite the recent fall in inflation

Survey found banks and credit unions are continuing to invest in automated customer service

Only 9% of Americans choose to go into a bank branch

Survey also found improved digital tools have helped banks’ services for small businesses

Consumer spending, government spending and residential investments were the catalysts for growth

First Financial, Ally Financial, Macatawa Bank and Mercantile Bank all announced senior leadership changes this month

Banks issue cautious welcome but warn of increased costs for some organizations

The current economic environment is leading many lenders to reevaluate their business strategies

On November 7, Banking Exchange will host a discussion on ACH evolutions

The ABA has warned of concerns over implementation costs