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The bureau is collating research on key customer service metrics from large banks

The organization seeks to guarantee the “legally enshrined right” to adequate customer service

Market conditions are weakening despite consumer and business markets appearing solid, according to an ABA survey

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect

A warning from the head of America’s largest bank, JPMorgan Chase

Quarterly report shows combined income across the sector fell by $17 billion in the first quarter of 2022

New research reveals customer satisfaction is high among customers of online-only banks

Findings come as US inflation nears 40-year high, climbing to 8.3% in April

New survey finds a distinct lack of consumer trust, despite efforts by the industry to make practices more equitable

Its first quarter profit exceeded estimates due to the credit quality of its customers

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Webinar: Card Based Faster Payments in Today’s Digital Economy

Time/Date: June 28, 2022, at 2:00 ET

Consumers and businesses want instant gratification and the ability to move money in just minutes. From payroll to P2P to insurance benefits, demand is rising for instant disbursement. However, there are pain points in the current money movement ecosystem, and to address them, financial institutions need a payments strategy that addresses the dramatic rise in faster payments.

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