CX Should Be a Top Priority

The banking sector’s position remains strong despite the events of the past two months — but banks must remain vigilant

Plus: New CLO at BCB, and senior appointments at FV Bank, CFM, Equity Bank, TopLine, and Fulton Bank

The Pennsylvania bank incurred heavy losses in Q1, partly as a result of the collapse of Signature Bank

50% of small businesses believe cash flow management tool consolidation positively impacts profitability

"The Fed rightly assumes some responsibility for some of the issues that led up to the collapse of SVB..."

Plus: TD Bank’s planned acquisition of First Horizon could be facing further delays

“Every business segment performed well as we grew client relationships and accounts organically at a strong pace.”

Plus: Heartland Bank and F&M Bank name new CEOs, while Wells Fargo’s consumer and small business bank chief is to retire

How can financial institutions best position themselves to avoid the fate of Silicon Valley Bank? The buck stops with the Board.