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Melanie Scarborough

Melanie Scarborough

Melanie Scarborough is a contributing editor for Banking Exchange magazine and She is based in Washington, D.C.. Scarborough was senior editor of Community Banker, where she received the APEX award for feature writing, and a regular contributor to ABA Banking Journal. Melanie previously was an associate editor of the Richmond Times-Dispatch in Richmond, Va., and a monthly columnist for the Washington Post.

Bureau also proposes changes to the availability of HMDA information

Reward programs make credit cards more profitable than overdraft fees

Debit cards have overtaken cash as most-common method of payment

Bureau claims consumers in P.R. and other territories harmed by inferior card terms

"Still Crazy After All These Years" sums up ongoing debate

“Know Before You Owe” disclosures will be clear, but the research behind them is not.

TransUnion warns that this doesn’t guarantee that taking on more debt is smart

Consumer agency presses forward with Dodd-Frank mandate to gather race and gender data

Survey indicates optimism about housing market, CRE

As banks transform, employee skills don’t always keep up. Here's how to fill the gap

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Webinar: In-person and Remote Banking –
Why this Hybrid Model is the Future of the Branch

Banks combine the brick and mortar
physical banking experience with virtual banking

Time/Date: August 5th, 2021 2:00 P.M. ET

As consumers increasingly prefer to engage with their bank remotely instead of going to a branch location, institutions are looking to modernize the ways in which they interact with customers. Depending on the complexity of the banking activity, some consumers will use self-service digital channels while others will turn to channels where they can get human help. In a hybrid banking model, banks combine the brick and mortar physical banking experience with virtual banking.

In this webinar, OneSpan and guest speaker Alyson Clarke, Principal Analyst at Forrester Research, will discuss why hybrid banking will become mainstream and the importance of putting the right tools in place to support remote account opening, account maintenance, wealth management, and lending.


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