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Steven Ramirez

Steven Ramirez


Steven J. Ramirez is chief executive officer of San Francisco-based Beyond the Arc Inc., a customer experience and advanced analytics firm that helps financial services clients differentiate themselves in the marketplace. The agency has been recognized as one of the Top 100 Most Promising Big Data Solution Providers by CIO Review magazine. Ramirez can be reached at [email protected] Beyond the Arc can be followed on Twitter at @BeyondTheArc

Is your picture worth a thousand words?

3 tips for increasing results from your efforts

Today’s consumer wants worlds to blend on handhelds

As messages multiply,  yours must fit customer best

How to hear what they're "saying." This is the first part of a two-part series.

How to hear—and act on—what they're "saying"

Communicate, communicate, and, then, communicate

Pin-based site has new spin on social media

Not on Facebook? Timeline makes case for getting on it stronger

Maximizing Twitter for better social media success for your bank

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Bring a Human Connection to
Remote Banking, Insurance, and Financial Services

Remote channels have become the primary method to apply for new accounts, insurance policies, loans, and to get financial advice. But, research shows that consumers turn to channels where they can receive human help and assistance for complex financial activities.

How can organizations deliver a personal touch in a remote, non-face-to-face world? What tools do advisors and agents need to drive digital customer engagement – virtually?

Download this ebook to learn how to recreate the power of the face-to-face meeting in your to end-to-end digital processes.

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